Do you consider yourself a "returner"?
Yes:Probably not. Returning things makes me uncomfortable: Definitely not. If I can't keep it forever, I won't buy it:
Have you ever gotten buyer's remorse?
Yes, often:Occasionally: No:
Have you ever attempted to return something and were denied your return?
Yes, and it was unfair and against the return policy to deny me:Yes, but only because the item was visibly used/worn: No:
Are you more likely to shop at a place with a clearly stated, generous return policy?
General Motors has a 60-day return policy for its new cars. Does that make you more apt to buy a GM car?
Yes:Yes, if I were looking for a new car: No:
Do you think that it is generally easier to return an item at a locally owned store or at a national chain store?
It is generally easier at a locally owned store:It is generally easier at a national chain store: They are about the same:
Which of the following choices best describes your own ethic about returning things you have bought?
If the item is in perfect condition, with tags attached, with the receipt, within a few days of purchase:If the item is in OK condition, with tags present but not attached, within a few months of purchase: If the item was only used/worn a few times, receipt is lost, but tags are present, and it has been within a year: If the item breaks at any time: It depends on the retailer. I've heard you can return anything to a Nordstrom!:
When you return an item, which of the following do you most prefer to receive?
A replacement:Something different: Store credit: Cash back: Credit to my debit or credit card:
Which of the following items would you absolutely never return? (Check all that apply)
Clothing, new:Clothing, worn: Electronics: Food, nonperishable: Food, perishable: Makeup or personal care items: Jewelry: Intimates: Cars:
What is the least expensive item you would take the trouble to return?
Less than a dollar:$1 to $4.99: $5 to $9.99: $10 to $19.99: $20 to $49.99: $50 to $99.99: $100 or higher:
When was the last time you sent back a meal or a beverage in a restaurant?
Today:Past week: Past month: Past year: Not very recently: Never:
What kind of "returnee" are you?
Strict policy: I nag my friends and family about borrowed items until they bring them back.:Loose policy: I usually forget about items people borrow from me: No returns: I do not lend things to people:
Which of the following things would you most like to return to where we got them?
The "wave" at baseball games:Robocalls: Extended parking meter hours in Grand Center: Casino gambling in Missouri: The leaves in my yard:
Have you ever voted in a recall election?
Yes:No: No, but I have wanted to:
Note: Due to rounding, results for some questions may not total 100%.