Mini Poll: Returning Things


Do you consider yourself a "returner"?


Yes:
 34%
Probably not. Returning things makes me uncomfortable:
 43%
Definitely not. If I can't keep it forever, I won't buy it:
 23%

 


Have you ever gotten buyer's remorse?


Yes, often:
 10%
Occasionally:
 77%
No:
 13%

 


Have you ever attempted to return something and were denied your return?


Yes, and it was unfair and against the return policy to deny me:
 20%
Yes, but only because the item was visibly used/worn:
 4%
No:
 76%

 


Are you more likely to shop at a place with a clearly stated, generous return policy?


Yes:
 61%
No:
 39%

 


General Motors has a 60-day return policy for its new cars. Does that make you more apt to buy a GM car?


Yes:
 3%
Yes, if I were looking for a new car:
 27%
No:
 70%

 


Do you think that it is generally easier to return an item at a locally owned store or at a national chain store?


It is generally easier at a locally owned store:
 11%
It is generally easier at a national chain store:
 43%
They are about the same:
 46%

 


Which of the following choices best describes your own ethic about returning things you have bought?


If the item is in perfect condition, with tags attached, with the receipt, within a few days of purchase:
 69%
If the item is in OK condition, with tags present but not attached, within a few months of purchase:
 10%
If the item was only used/worn a few times, receipt is lost, but tags are present, and it has been within a year:
 2%
If the item breaks at any time:
 12%
It depends on the retailer. I've heard you can return anything to a Nordstrom!:
 7%

 


When you return an item, which of the following do you most prefer to receive?


A replacement:
 17%
Something different:
 3%
Store credit:
 9%
Cash back:
 13%
Credit to my debit or credit card:
 58%

 


Which of the following items would you absolutely never return? (Check all that apply)


Clothing, new:
 3%
Clothing, worn:
 72%
Electronics:
 1%
Food, nonperishable:
 27%
Food, perishable:
 51%
Makeup or personal care items:
 44%
Jewelry:
 10%
Intimates:
 53%
Cars:
 16%

 


What is the least expensive item you would take the trouble to return?


Less than a dollar:
 6%
$1 to $4.99:
 30%
$5 to $9.99:
 26%
$10 to $19.99:
 26%
$20 to $49.99:
 8%
$50 to $99.99:
 2%
$100 or higher:
 3%

 


When was the last time you sent back a meal or a beverage in a restaurant?


Today:
 1%
Past week:
 2%
Past month:
 7%
Past year:
 19%
Not very recently:
 51%
Never:
 21%

 


What kind of "returnee" are you?


Strict policy: I nag my friends and family about borrowed items until they bring them back.:
 15%
Loose policy: I usually forget about items people borrow from me:
 71%
No returns: I do not lend things to people:
 13%

 


Which of the following things would you most like to return to where we got them?


The "wave" at baseball games:
 9%
Robocalls:
 41%
Extended parking meter hours in Grand Center:
 20%
Casino gambling in Missouri:
 12%
The leaves in my yard:
 18%

 


Have you ever voted in a recall election?


Yes:
 18%
No:
 56%
No, but I have wanted to:
 26%

 


Note: Due to rounding, results for some questions may not total 100%.