The Citizens Service Bureau is the City’s customer service department. CSB phone operators accept complaints — and compliments, too — about city services. Most of the time, they do a very good job.
But, even a good job can be better. So, CSB personnel have begun accepting some service requests via the Internet on a specially designed e-form. (The most urgent requests, like a tree lying in the street, still require phone calls.)
Here’s how the process works:A resident sends in a request on-line.
The next business day, CSB personnel create a work order and email the work order number and the estimated date of completion to the resident.
The resident is invited to call in after the estimated completion date to check on progress.
In the near future, residents will be able to check the status of work orders on-line.
I wondered what sorts of things were being reported on-line, so I asked.
Here’s the roster of the most recent thousand or so on-line complaints:
Request inspection exterior violation 174
One street light out 86
Debris around occupied building 54
Unsecured vacant building 53
Debris on a vacant lot or around a vacant building 35
Stop sign down or turned 31
Refuse not collected 29
High weeds around occupied building 29
Derelict vehicles on private property 27
Tree trimming for City-owned trees at the curb 26
Report illegal dumping 26
Tree removal for City-owned trees at the curb 25
Pot hole in the alley 24
Container overflowing 24
High weeds on a lot or around a vacant structure 24
All street lights out on block 20
Requests emailed directly to a staffer and not broken down here 16
Now we know. Here’s the link