- 2 min read
- Posted on 05.26.05
The Citizens Service Bureau is the City’s customer service department. CSB phone operators accept complaints — and compliments, too — about city services. Most of the time, they do a very good job.
But, even a good job can be better. So, CSB personnel have begun accepting some service requests via the Internet on a specially designed e-form. (The most urgent requests, like a tree lying in the street, still require phone calls.)
Here’s how the process works:
I wondered what sorts of things were being reported on-line, so I asked.
Here’s the roster of the most recent thousand or so on-line complaints:
Request inspection exterior violation 174
One street light out 86
Debris around occupied building 54
Unsecured vacant building 53
Debris on a vacant lot or around a vacant building 35
Stop sign down or turned 31
Refuse not collected 29
High weeds around occupied building 29
Derelict vehicles on private property 27
Tree trimming for City-owned trees at the curb 26
Report illegal dumping 26
Tree removal for City-owned trees at the curb 25
Pot hole in the alley 24
Container overflowing 24
High weeds on a lot or around a vacant structure 24
All street lights out on block 20
Requests emailed directly to a staffer and not broken down here 16
Now we know. Here’s the link